Privacy Policy
This Privacy Policy ("Policy") of Diarch Go ("Company", "We", "Us", "Our") details the collection, usage, storage, sharing, and protection of personal information of users ("You", "User") who access or use the Diarch Go mobile application and website ("Platform").
By using the Platform, you agree to the collection and use of information in accordance with this Policy.
Information We Collect
I. Personal Information
We may collect the following personal information:
- Name
- Mobile number
- Email address
- Delivery address
- Payment-related information (processed via third-party gateways)
II. Non-Personal Information
- Device information (device type, OS, app version)
- IP address
- App usage data
- Location data (only for delivery & serviceability)
Usage of Information
The information collected is used to:
- Process and deliver orders
- Provide swift customer support
- Enable payments and refunds
- Improve app performance and user experience
- Send order updates, notifications, and service messages
- Prevent fraud and misuse
- Comply with legal obligations
Sharing of Information
No personal data is sold by Diarch Go.
We may share information with:
- Delivery partners (only such information as to what may be necessary to assist in delivery)
- Payment gateway providers
- Technology and analytics partners
- Government or legal authorities when required by law
All third parties are bound by confidentiality obligations.
Payment Information
- Payment information of any type, debit/credit card, UPI or bank account details are not stored by Diarch Go.
- All payments are processed through secure, RBI-compliant third-party payment gateways.
Data Storage & Security
- We use reasonable security practices to protect user data.
- Data is encrypted and stored on secure servers within India with limited access.
- Despite safeguards, no system is completely secure, and we cannot guarantee absolute security.
- In the event of breach of data due to cyber-attack, hacking or any other unfortunate event, Diarch Go would follow the due process of law and notify the relevant authorities.
User Location Data
- Location access is used only to:
- Show service availability
- Enable accurate delivery
- Location data of the user is not tracked when the app is not in use (unless permitted by the user).
Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Improve app functionality
- Analyze usage patterns
- Enhance user experience
You can manage permissions through your device settings.
Rights Of the Users
Users have the right to:
- View/Download their personal data and its usage
- Update or correct information
- Request deletion of their data/account (subject to legal requirements)
Requests can be raised via In-App Support.
Data Retention
We retain user data only for:
- As long as required to provide services
- Legal, tax, and regulatory purposes
- Ease of user experience while using the app
- User data is retained for the entire duration of the consent of the user. Upon the request of the user, data will be disposed of in accordance with law.
Data may be anonymized for analytics.
Children's Privacy
- Diarch Go services are not intended for children under 18 years.
- We do not knowingly collect data from minors.
Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of such external sites.
Policy Updates
- We may update this Privacy Policy from time to time.
- Changes will be effective immediately upon posting on the Platform.
- Continued use of the Platform implies acceptance of the revised Policy.
- Users may need to accept the new privacy policy again upon the expiry of the previous privacy policy.
Grievance Redressal
In accordance with IT Rules, 2011, the Grievance Officer details are:
Grievance Officer: AAkarshan
Email: DiarchGo@gmail.com
Response Time: Within 48 hours
Governing Law & Jurisdiction
This Privacy Policy shall be governed explicitly by the laws of India.
Courts located in Bihar, India shall have exclusive jurisdiction.
